Audio & Tech Support Service Desk

About our agency:

The Music Concierge group is a collection of innovative agencies that create music and digital experiences for branded spaces. Our varied but complimentary skillsets blend creative disciplines – specialised music design and consultancy, content production and brands marketing, with technology expertise - digital media network design, development, and implementation.

Our clients range from global luxury hotel and retail brands through to casual dining groups and destination entertainment venues. They include Four Seasons, One&Only, Hyatt, Harvey Nichols, TGI Fridays and Hollywood Bowl.

We are a growing team (50+ people), with offices in London, Dubai, South Africa, Hong Kong and Shanghai.

About this role:

We are looking for a dynamic individual to join our team working across all aspects of our music delivery and technical support systems. This is a varied role suiting someone with an interest in both music production and content delivery as well as customer service. You'll be working alongside our creative music team, gaining insight into the world of background music and branded sound for spaces. You would also be joining our technical support team where you would be trained as both a 1st line support agent and player build and preparation technician. Within the technical support team, you would be working directly with our customers handling their inquiries as well as building and despatching media players.

About you:

You will:

• Be very credible in this role, based on your technical knowledge, and experience to date.
• Be super customer experience orientated with good communication skills in both English and Mandarin.
• Have an interest in music tech – you’ll be working with powerful content management systems, so understanding processes and workflows must come naturally to you.
• Be highly organized, with great problem solving ability within tight deadlines, and work collaboratively and effectively as part of a team.

Experience:

• Worked in a previous technical 1 st line role, used to working alongside ticketing systems with an intermediate technical understanding and qualifications/experience.
• You may be (or have been) a DJ, or completed a music degree or experience music production software.
• Good understanding and experience of working in a client-focused role.

What we offer in return:

• Being part of an agency group that thoroughly enjoys what it does. We are at the top of our game and recognised as such at a global level. 
• Flexible working – we have offices in Hertford and London Shoreditch. You can work from either, or you can work from home. We’d anticipate you to come to our offices minimum once per month.
• Range of employee benefits.