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Gorgias

About us

Who are we?

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 7200+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

  • Remote Working
  • Retail
  • Series B
  • People: 50-249
  • Founded: 2014

Technology

Software Stack

(4)
  • Python
  • Node.js
  • JavaScript
  • React

Infrastructure

(1)
  • Kubernetes

Benefits

Culture

(4)
  • Remote Working
  • Meet Ups
  • Macbook Air/Pro
  • Paid Trips

Health & Wellness

(2)
  • Health Insurance
  • Flexible Spending Account

Financial benefits

(1)
  • Equity

Parents

(1)
  • Parental Leave

Vacation

(1)
  • Generous PTO

Professional development

(2)
  • Learning budget
  • Personal development budget

Diversity

(1)
  • Committed to a diverse team

Hire with us!

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Use this space to connect with our community. Companies with profiles typically get 20% more applications!

Jobs (1)

View all
Build a revolutionary SaaS help-desk specifically designed for small e-commerce sites
Remote
  • Retail
  • Series B
  • People: 50-249
  • Founded: 2014

Hire with us!

Create a free profile page for your company.

Use this space to connect with our community. Companies with profiles typically get 20% more applications!