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Engineers who find a new job through Functional Works average a 15% increase in salary 🚀

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Client Experience Manager - Americas

New York, NY, US

06 August, 2021

Compensation

$180K - 220K + Equity

Contract type

Full time

Technologies & frameworks

  • Communication
  • Blockchain
  • DAML
  • client relations
  • Functional Programming
  • Computer Science

Benefits & perks

  • 401k
  • Generous pto
  • Pension
  • Parental leave
  • Full healthcare coverage
  • Stock options
  • Competitive salary
Work with the world’s largest companies, to build scalable and flexible systems that streamline businesses

Role overview

About Digital Asset

Digital Asset helps companies of all sizes and across industries get distributed applications to market faster, and stay there longer. At the core of our service offering is Daml (daml.com), the open source and platform-independent smart contract framework that enables developers to write an application once and deploy it anywhere. Today, we work with some of the largest companies in the world to harness the transformative power of smart contracts - a component of the distributed ledger technology (DLT) stack - and change the way applications are developed, deployed and used to solve real-world business challenges.

Digital Asset is a global company with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney.

As we grow our team, we will maintain the dynamic, collaborative and pragmatic way of working that has grounded our efforts from the beginning. If you seek to develop solutions others have yet to contemplate, this opportunity may be right for you!

Opportunity

The Digital Asset Client Experience (“CX”) Team has the broadest range of role responsibilities in DA, and interacts with every other team - Product/Engineering, Sales, Marketing, Legal, Finance & Operations, and senior management. CX Team members provide services to a large and diverse set of clients, and are involved in the end-to-end client relationship from pre-sales and business development, through to solution, design and requirements, through to software delivery and implementation.

The CX Team is focused on delivering professional services to convert client mandates into active DA product use, support clients and partners in their development process, and transform mandates into long term, profitable DA relationships. Our core responsibilities include:

  • Driving adoption of Daml-based applications, integrations and solutions with clients and partners
  • Advancing and supporting Daml use and expertise with clients and partners
  • Understanding and advocating for clients’ product / feature / functionality needs in internal DA product roadmap planning

Digital Asset is looking for CX Managers who bring a strong mix of experience in business process, use case creation and documentation, technology project management and agile software delivery. CX Managers are responsible for managing client requirements, developing novel solutions and coordinating with Product and Engineering across key client-facing and business initiatives. CX Managers work closely with the Sales and Marketing teams to build an active and diverse pipeline, drive client initiatives to production and grow our relationship with clients and presence across industries.

Key Responsibilities

Within the CX team our Managers are responsible for 

  • Informing, solutioning and driving Daml-based solutions and client opportunities with deep domain expertise and insights from client / industry / competitive analysis
  • Delivering CX professional services for clients and partners who are using DA products for their use cases, applications, etc.
  • Aiding the client transition from pre- to post-sales engagements
  • Achieving financial and productivity goals for client and partner mandates, including ensuring profitable and successful delivery of client engagements
  • Providing relationship management for key clients / partners, including implementation of client growth plans, handling client-facing support, and owning resolution of client issues
  • Prioritizing pipeline and new business opportunities, balancing key client requirements and market expansion goals
  • Advocating with client / partner feedback in the product teams development and release processes
  • Contribute to company blog posts, attend industry events or join relevant panel discussions to represent both Digital Asset and the company’s products

Key Criteria

  • Deep product knowledge, especially regarding the fit of a specific technology with business case and implementation
  • Use case and requirements development expertise
  • Relationship management expertise, with a focus on business growth
  • Ability to build trust with clients and partners, while managing and controlling project expectations and outcomes
  • Leverage industry and competitive knowledge to evaluate and prioritize client and partner feedback
  • Have empathy with internal and external parties and the ability to balance multiple perspectives
  • Exceptional communication skills and comfortable presenting complex concepts in front of large client audiences
  • Structured approach to work and the ability to context switch between multiple areas of focus
  • Listen and learn fast


Location

New York is the most populous city in the US with more than 8 million inhabitants. A lot of immigrants from over 180 countries live in the City. Travelers are usually attracted to its cosmopolitanism and energy. New York consists of five boroughs: Manhattan, Brooklyn, Queens, The Bronx, Staten Island. New York is also well-known for its cultural heritage Empire State Building, Central Park and Statue of Liberty. The City is a center for fashion, media, culture, research and a booming tech scene.

The tech scene in New York has changed a lot in recent years. A lot of the initial excitement has worn off and settled into a stable trend of successful businesses. In both 2014 and 2015, a New York City tech company went public with a valuation of over $1 billion. It is now #2 startup ecosystem in the world, with startups raising $11.5 billion in venture capital in 2017. NYC is also the HQ of choice for Spotify, Consensys and WeWork.

Did you know...

  • New York City’s Federal Reserve Bank holds $90 billion in gold
  • 60M tourists visited NYC in 2016
  • More than 800 languages are spoken in New York City, making it the most linguistically diverse city in the world; 4 in 10 households speak a language other than English
  • 50-249
  • New York, NY, US

Digital Asset is on a mission to create the global economic network of seamlessly interconnected businesses. By building a state-of-the-art platform and developer tools and leveraging the best modern infrastructure providers, we can change how businesses interact. Ambitious teams — from startups to the enterprise — are joining the network to build fundamentally new applications that span industries. The changing nature of business Businesses are more interconnected than ever before, and current technologies enable data replication but not shared processing. Inaccessible assets, undifferentiated replication, and incompatible APIs lead to duplicated efforts and siloed infrastructure. There is a better way. Digital Asset’s global economic network enables teams to get to market faster, focus on their core value, and unleash web-paced innovation for all industries. Backed by global innovation leaders Digital Asset is backed by 17 strategic investors, including leading financial and technology companies that are uniquely positioned to help drive the adoption of Digital Asset’s developer tools and DLT solutions on a global scale.

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Engineers who find a new job through Functional Works average a 15% increase in salary.

Compensation

$180K - 220K + Equity

Contract type

Full time

Technologies & frameworks

  • Communication
  • Blockchain
  • DAML
  • client relations
  • Functional Programming
  • Computer Science

Benefits & perks

  • 401k
  • Generous pto
  • Pension
  • Parental leave
  • Full healthcare coverage
  • Stock options
  • Competitive salary

Get hired!

Sign up now and apply for roles at companies that interest you.

Engineers who find a new job through Functional Works average a 15% increase in salary.

Start with GitHubStart with Stack OverflowStart with Email

Get hired!

Sign up now and apply for roles at companies that interest you.

Engineers who find a new job through Functional Works average a 15% increase in salary.

Start with GitHubStart with Stack OverflowStart with Email
Client Experience Manager - Americas